We assist you in health promotion and health maintenance with advanced measurements and interventions. We use the latest scientific developments in our integral and personal approach. We support you in the development and maintenance of a healthy and vital lifestyle.
Main Office: Planetenveld 23, 3893 GE, Zeewolde, The Netherlands Phone: +31 6 21100117 Email: info(at)biocoherence.eu
Chamber of Commerce: 8655591 VAT number: NL 8169.05.605.B01
Bank Account: NL68 INGB 065 1166 101 BIC code: INGBNL2A
Frequently asked Questions
What payment methods do you accept?
We accept the following methods of payment: IDEAL (Dutch) Mastercard, Visa, Visa Debit, PayPal and other country dependent payment systems
When will I be charged?
Payment is charged immediately after security checks from your bank issuer have been authorized.
How do I know my order has been placed successfully?
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.
I did not receive a confirmation email
Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.
How long will my order take to be processed?
We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 to 72 working hours as a guide.
How long will my hair sample take to be processed and reported?
We collect the samples and sends the samples to the USA once a week. The laboratory procedure generally takes 2-3 days. An additional day may be needed if the sample requires the verification of a test result. Overall, you can expect the results in pdf format in 7-10 days after the day sent. You will be notified by email that the report can be downloaded from your private page on this site.